Return & Refund Policy

We want our customers to have a smooth and secure shopping experience. If you are not satisfied with your purchase, you may request a return or exchange within 7 days of delivery, subject to the following conditions:

1. Eligibility for Returns

• Product must be unused, unworn, and in original packaging.

• Proof of purchase (invoice/order confirmation) is required.

• Items on sale or clearance are non-refundable.

2. Return Process

1. Contact us via email or phone within 7 days of receiving your product.

2. Our team will review your request.

3. If approved, ship the product back to our return address.

4. Upon inspection, your refund or exchange will be processed.

3. Refund Method

• Refunds are processed via the original payment method or store credit.

• Shipping charges are non-refundable.

• Customer is responsible for return shipping costs unless the product is defective or incorrect.

4. Damaged or Incorrect Products

If you receive a damaged or wrong product, notify us within 48 hours of delivery. We will arrange a replacement or full refund.

5. Contact for Returns

📍 Address: Sialkot Pakka Garah
📞 Phone: 03228712763
✉️ Email: hatlic.pk@gmail.com